Bankwest said it had solved its problem by lunchtime but that there could be further delays. Photo: Andrew De La RueParamedics and university staff were among thousands of WA workers who weren’t paid on Wednesday after a computer system failure at Bankwest.
St John Ambulance finance and administration director Anthony Smithson confirmed that none of their staff had received their fortnightly pay.
“This morning Bankwest advised us that they are having technical difficulties settling payments with other banks, which has affected St John Ambulance WA’s payroll,” he said.
Curtin University, which employs more then 4000 staff, was also affected.
The university sent an email to its employees explaining what had gone wrong.
“Many people have noticed this morning that the pay they were expecting to see in their account today isn’t there yet,” it said.
“Bankwest have just advised us the problem is in their system and they have a team trying to fix it.”
Bankwest said it had solved its problem by lunchtime but that there could be further delays depending on when other banks processed the late payments
Bankwest communications director Russell Quinn said a small number of payment files had been delayed by several hours.
“Our technical teams worked on this as a top priority and have now resolved the issue,” Mr Quinn said.
“These payment files are now being processed and customers should expect to receive their funds later today or tonight depending on their financial institution’s processing times.”
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