The Telecommunications Ombudsman has reported an increase in complaints in Tasmania related to slow internet.
Opposition ICT spokeswoman Madeleine Ogilvie says ‘mum and dad consumers’ have been hurt by slow internet coinciding withthe Basslink cable outage.
“Mum and dad consumers and end users at home, have been paying for an internet service that they haven’t been getting and that’s because of the outages, and the lags and the delays,” she said.
“Ferguson [the IT minister]needs to pick up the phone either to the telecommunications ombudsman or the head of TPG and say this stuff’s not good enough: ‘I know it’s private sector, but I’m here to back for the people’.”
She said her office had received numerous requests for intervention, after service providers refused to provide customers with make-up data or a refund.
The Telecommunications Ombudsman reported 496 new complaints in Tasmania between January and March.
The most prominent issuein Launceston was reported to be issues with landline connection delay, in Hobart it was internet connection delay.
MsOgilvie said additional fibre optic capacity should be part of the feasibility study into the second Basslink, as it was more cost-effective to look at the two simultaneously.
Information Technology and Innovation Minister Michael Ferguson did not answer questions about compensation for internet customers or additional fibre capacity for a second Basslink.
TasICT chief executive officer William Kestin This story Administrator ready to work first appeared on Nanjing Night Net.