From My Desk

Written by admin on 25/04/2020 Categories: 老域名

“Active movement arrangements to achieve more activation.”

Got it?

I’ll come back to it.

I was born in Holland but still believe I have a fair grasp of the Aussie language.

At school, I quite enjoyed English as a subject, although I had great difficulty putting it down on paper in story fashion!

My time here at the Post has probably helped me improve that deficiency, I hope.

However, as I am growing older, and maybe even wiser, I am having more and more difficulty understanding the English language.

Nouns are suddenly becoming verbs, and terminology is going off the rails.

For example, something used to have an impact; now it has impacted.

We used to have a source, now it is sourced….the list just goes on and on.

People are ‘tasked’ to do a job, it is no longer the task.

Certainly it is a lot different to what we were taught all those many decades ago.

It’s probably the way it is taught nowadays, and I am right out of line.

But it doesn’t sit comfortably with me, whichever is the case.

Then there is the terminology.

I’ve already raised this several times previously.

You might recall I was gobsmacked to think the Parkes Pool is no longer that, it is the Parkes Aquatic Facility.

The hospital is a campus.

People who have the job to employ staff are known as a Staff Aquisition Team (I kid you not!)

Another pet hate is ‘Absolutely.’ Grrrrrr.

When I speak of my difficulty with the language, I guess it refers more to government jargon, and more particularly, local government.

The reports coming out of Parkes Shire (no doubt from consultants) now are very much in local government journalese and we have an interesting battle to bring it back to ‘common speak.’

What’s more, I’m sure we often get it wrong trying to decipher the message.

Is it to bamboozle us with words, so we don’t have a clue what they are on about?

I had no intention of rambling on about this subject until the council’s Vibrancy Strategy for the main street was released.

(Originally it was a beautification plan).

Anyway, there were some doozies in the strategy, but what about this one??

It relates to Dalton Street.

“Active movement arrangements to achieve more activation.”

I’ll repeat that…

“Active movement arrangements to achieve more activation.”

I asked half a dozen people if they could tell me what it was all about.

None could help me.

In the end, I took a punt – and said it meant traffic!

That’s the way we presented it in the paper anyway, and we haven’t been informed yet that it was wrong (or right for that matter).

Then we had a problem with a credit query.

We were referred to the ‘Dispute Management Portal!’

Yesterday I took a photo at a farewell.

I asked this gentleman what section he was working with (government department).

He said people wouldn’t know what it meant, so just say ‘payroll.’

Yes, our world is changing, and I fear the evolvement of our language is only going to confuse us more, not make things clearer.

I wonder what Shakespeare would think of our modern-speak!

– – – – – –

We are now in a world where we are put on hold, placed in a queue, spoken to by machines and ‘processed’ by overseas call centres.

Customer service hardly rates a mention.

But it remains a crucial part of business, according to a new survey.

We’ve all had good and bad experiences and according to the survey, it can really have a big impact on business.

It can mean repeat sales, more customers, and ultimately be the difference between success or failure.

On the flip side, the survey shows that bad customer service is poison to your future.

93 per cent say they will spend more if they receive good customer service, and will also spread the word to friends and family.

Customers tell an average of eight people about good customer service experiences, but inform more than twice as many about a bad experience.

More than 90-per cent say they always tell friends and family about the negative incident, while vowing never to use that company again.

We are pretty lucky here in Parkes, because we know most of the people we do business with; they generally offer excellent service, in many cases, ‘over and above.’

I always strive to shop locally, and never even think of going on-line.

But sadly, there are instances when it hasn’t worked out that well.

We have made purchase locally, quite content, until we see others with the same purchase they made on-line.

At more than half, even up to 75 per cent, cheaper!

That can hurt and certainly makes you think just how genuine some of the ‘service’ offered is.

– – – – – –

Our Mums are going to be treated extra special on Sunday.

Good on ‘em, they deserve it!

A statistic which shocked me this week is that there are an estimated 300,000 children who live with a step-parent.

It can be a very difficult time for them.

Every year, as Mother’s Day approaches, step-mothers ask for advice on how they should behave or the expectations they should have on Mother’s Day?

How their family and the broader community recognise their contributions in their care for children on this day and every day?

The answer was beautifully delivered by Stepfamilies Australia:

“Mother’s Day is just one day of 365 days to recognise and acknowledge the role of all women and all female carers; mothers, stepmothers, grandmothers, guardians, carers in their often unsung and unpaid roles as carers of Australian children.”

– – – – – –

THOUGHT FORTHE WEEK“The world is moving so fast these days that the man who says it can’t be done is generally interrupted by someone doing it.”

Happy Mother’s Day.

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